Terms and Conditions

1. Subject matter of the contract

Escape Room Rosenheim UG (haftungsbeschränkt), Münchener Str. 14, 83022 Rosenheim, registered office: Rosenheim, commercial register: Traunstein Local Court, HRB 26252 (hereinafter "Escape Room Rosenheim"), provides live escape game services to consumers and business customers on the basis of these terms and conditions and the relevant service and product descriptions. In a live escape game, a group of two to eight people aims to complete a mission successfully within 60 minutes. This requires teamwork, intelligence, logic, and dexterity. A game master provides targeted assistance and monitors and supervises each game on-site using a camera and microphone.

2. Reservation of the right to amend these terms

Escape Room Rosenheim may amend these terms and conditions upon reasonable advance notice, but only where the amendment is reasonable for the customer after taking the customer's interests into account. Escape Room Rosenheim will notify the customer in text form no later than six weeks before an amendment takes effect. Customers who disagree may object. The notice will explain both the right to object and that the amendment will be deemed approved unless the customer objects in writing within one month of receiving the notice.

3. Participation

Customers making a booking must be at least 18 years old. The group taking part may include younger participants. Minors must be accompanied to the premises by an adult on the day of the event. Escape Room Rosenheim does not assume a duty of supervision. The leisure activities are intended to provide a shared team experience. Each experience has a fixed duration communicated during booking. Participation requires agreement to being monitored by the game master via a live stream throughout the game. No recording is made.

4. Formation of the contract

Bookings can be made through the Escape Room Rosenheim website or by telephone.

Live escape games are offered for booking on the Escape Room Rosenheim website. Presenting and advertising the games does not constitute a binding offer to enter into a contract. Customers may choose from the games offered. By clicking the "zahlungspflichtig bestellen" button ("place order with obligation to pay"), the customer submits a binding offer to enter into a contract. Before submitting a booking, customers can review and amend their entries at any time. They can print and save these terms using their browser. After an order is submitted, Escape Room Rosenheim sends an order confirmation by email, setting out the booking, the customer's personal details, and these terms again. The customer can print or save that confirmation. The contract is formed when this order confirmation is issued. The customer must check it without delay and notify Escape Room Rosenheim of any errors. Escape Room Rosenheim does not store the contract text. Contracts can be concluded in German only.

5. Payment

The amount payable includes VAT at the statutory rate applicable at the time of booking and depends on the number of participants. Payment becomes due upon order confirmation. Payment is accepted only by credit card, Sofortüberweisung, PayPal, or EC debit card.

6. Gift vouchers

Purchased vouchers that clearly specify a particular service are valid only for that service. Their value includes VAT at the current statutory rate. Vouchers may be used only to pay for services. There is no right to redeem vouchers for cash from Escape Room Rosenheim. Vouchers issued by Escape Room Rosenheim expire after three years, calculated from the end of the year in which they were issued.

7. Customer cancellations and booking changes

Rescheduling or canceling a booking at no additional charge is possible up to 24 hours before the booked time only if the additional Flex Option was purchased. Flex Option + reduces this deadline to one hour before the game starts. In both cases, payments already made are refunded exclusively as gift vouchers. If cancellation occurs after the applicable deadline or no Flex Option was booked, the full invoice amount is payable.

If a booked event is not attended at all, the full invoice amount becomes payable immediately.

Subject to availability, the number of participants may be increased at any time without a booking-change fee. The amended booking becomes legally binding only once a new booking confirmation has been issued.

Cancellations and rescheduling requests must be made in text form. An email to info@escaperoom-rosenheim.de is sufficient.

Escape Room Rosenheim reserves the right to cancel confirmed bookings for internal reasons. In such cases, payments received will be refunded within one week.

A €6.90 fee applies to changing or adding a billing address after booking.

8. Liability

Escape Room Rosenheim's liability for defects in its services is limited to defects caused intentionally or by gross negligence. The customer is not entitled to a price reduction. The customer's right to have a defect remedied remains unaffected. Claims for damages or reimbursement of expenses, regardless of their legal basis, including claims arising from a breach of contractual obligations or tort, are excluded. This does not apply where liability is mandatory, for example under the German Product Liability Act, in cases of intent or gross negligence, for injury to life, body, or health, or for breach of essential contractual obligations. However, liability for breach of essential contractual obligations is limited to foreseeable damage typical of the contract, unless intent or gross negligence is involved or liability arises from injury to life, body, or health. This does not shift the burden of proof to the customer's disadvantage. Personal belongings are brought into the game rooms and common areas at the customer's own risk. Escape Room Rosenheim accepts no liability for loss, destruction, or damage, except where caused intentionally or by gross negligence on the part of Escape Room Rosenheim or its employees. Escape Room Rosenheim is not liable for damage caused by force majeure, civil unrest, war, natural events, or other circumstances beyond its responsibility, such as strikes, lockouts, transport disruptions, official orders in Germany or abroad, or technical faults not caused by its own fault, such as IT system failures. Force majeure also includes computer viruses or deliberate hacker attacks on IT systems, provided reasonable safeguards were in place. The customer is liable for all damage to the building or its contents caused by the customer or by third parties within the customer's sphere of responsibility.

9. Parking

Escape Room Rosenheim does not provide parking. Please check suitable parking options before your visit.

10. Restrictions on use

Use of the escape rooms while under the influence of alcohol or other psychoactive substances is prohibited.

People prone to seizures or fainting, and people with severe mental or physical disabilities, may use and remain on the premises only when accompanied by a supervising person. Serious physical conditions that could significantly affect participation, including epilepsy, heart or circulatory conditions, and asthma, as well as mental health conditions involving perceptual disturbances, must be disclosed. Escape Room Rosenheim reserves the right to refuse participation in exceptional cases involving health concerns. Animals are not permitted. Smoking is prohibited.

11. Punctuality

Escape room games are live events. Each room is specially prepared and reserved for the booked time, so customers must arrive punctually and allow for delays caused by traffic, public transportation, and other factors. If customers arrive late, the agreed service cannot be provided and admission cannot be granted. The ticket becomes invalid, and there is no right to a refund of the agreed fee. Customers must arrive 15 minutes before the game starts for the general briefing.

12. Confidentiality

All puzzles and their solutions, including partial solutions, are confidential and must not be shared. If we learn of a breach, we reserve the right to take legal action.

13. Mobile phones

All mobile phones must be handed in or locked in a locker before the game starts.

14. Final provisions

If any provision, in whole or in part, fails to become part of the contract or is invalid, Section 306 of the German Civil Code (BGB) applies.